Early Stage Delinquency Collections
- Cost effective IVR-based roll rate reduction strategies
- Dedicated leadership pushes performance metrics daily
- Focused prime-time calling optimizes RPC
Flexible staffing and space available to staff large projects
- Late Stage Delinquency Collections
- Three day follow-up process with creative payment solutions including rolling back PAST DUE counter
- Dynamic skip-tracing function, increasing RPC and minimizing write-off exposure
- Automated digital message support programs
- Mail shop for letter and statement integration
Credit Card Specilization
Let Vital Outsourcing Services (“VOS”) function as your Credit Card Collection Department for both Early and Late Stage accounts. Our professional staff successfully services both Bankcard and Retail card portfoliios while maintaining positive customer relationships and protecting your public image. VOS’ goal is to improve your profitability and raise your current service and performance standards.
VOS skip tracing is second to none which makes connecting with your customers one of our best talents. We utilize the latest technology and highly trained representatives to locate previously “unreachable” customers. The result is improved effectiveness of automated letters and increased contact rates. This strategy minimizes delinquency rolls by maximizing Right Party Contacts (“RPC”) which is our core competency to increasing your bottom line.
Your off-site VOS Collection team is an ideal disaster recovery partner. In the event of tornado, hurricane or other events that disrupt production, VOS is available immediately to support a seamless transition for your customers, preventing disruption of servicing and ultimately saving you money.
Contact us at (678) 578-1020 to speak with a Sales Executive to personally discuss how VOS can positively impact your service and profitability.
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