Our attention to continuous improvement constantly drives:
- Technology advances
- Quality initiatives including call monitoring
- Employee performance evaluations
- Metrics Monitoring
- Identification of new call strategies to increase collections
Metrics
Vital Solutions, Inc. (“VSI”) is passionate about excellence, compliance adherence and meeting or exceeding Service Level Agreement standards. We ensure our success by measuring and checking.
Reports
Reports may be generated electronically to facilitate your monitoring of results. The types of reporting you may access include:
- Referral Acknowledgments
- Remittance Data Transmissions
- Accurate Weekly Forecasting Detail
- Monthly Inventory Reports
- Demographic Changes
- Inventory Reconciliation
- Daily Operations Reports
- Batch Track Liquidation Detail
Audits
- VSI conducts internal operations audits which are Collector-based, Client-based and Department-based.
- Internal and external audits are conducted quarterly.
- Results are scored by compliance with work-standards, policies and procedures to ensure the highest level of quality.
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