The fintech industry is transforming. Consumers now expect full-swing credit cards and debit cards, mortgages, and other financial services at a click. Unfortunately, while the industry grows at its pace, consumers equally fail to pay their dues; as a result, it leads to delinquencies.
Poor cash flow results in bad debt. Fintech firms must partner with financial debt collection companies to ensure a timely and compliant collection process. Vital Solutions is a leading fintech debt collection agency. We're a nationally licensed debt collection company providing end-to-end multichannel debt recovery services.
Our advanced collection approach helps improve your profitability. We provide an efficient, customized, and compliant collection strategy. Get in touch with us as we deliver superior customer service.
As a multilingual, multichannel financial debt collection agency with an expert fintech debt collector team and the latest tools, technology, and infrastructure, we can effectively ensure timely and FDCPA-compliant finance debt recovery while delivering superior customer service.
Why Vital Is the Right Outsourcing Choice for Fintech Debt Collection
Our unique proprietary software, Score and Skill-based Assignment Module (SSAM), immediately segments and aligns your customers with collectors best suited for the account’s unique characteristics to bring about resolution more effectively.
Our skip tracing technology makes connecting with your previously “unreachable” customers easier, improving the effectiveness of automated letters and increasing Right Party Contacts (“RPC”). When combined with “first-call resolution,” the strategy helps increase your bottom line.
Our dynamic self-cure and web-based payment solutions enable your consumers to quickly and conveniently make guaranteed forms of payment, eliminating NSF’s and administration costs associated with handling payments.
We have a team of experienced debt collection agents who have in-depth knowledge of the credit card debt recovery industry. Our multilingual agents can quickly build a rapport with your customers and help them repay the debt through timely and accurate credit card debt recovery solutions.
As an experienced financial debt collector, we record each interaction with your customers and evaluate them using our proprietary quality assurance software. It allows us to audit 100% of calls and ensure better CX and compliance adherence.
We prioritize prime-time calling and calling on weekends to ensure maximum customer contact. This, along with our focus on First Contact Resolution (FCR), results in the faster collection.
The growing business trend in the fintech sector has focused on increased revenue flow. Introducing a fintech debt collection agency for your collection process can help you initiate your payments keeping the cash-flow healthy.
It's crucial to hire a fintech debt collection agency if the client disappears and stops to respond to phone calls, emails, or invoices. Also, you need to take the assistance of a collection agency if the address or number needs to be validated.
A professional finance debt collection agency sends an acknowledged letter to each client on the submission of accounts. In addition, our protocol dictates that collectors contact clients within 72 hours and provide a complete update on all the recently assigned accounts.
Many states in the U.S. require debt collectors to be licensed. However, a debtor may always check the information the caller provides with the state attorney general. The state regulator may assist in understanding whether or not a debt collection agency has the right to collect.