Customer Service Outsourcing to Enhance CX Delivery | Vital Solutions

Enhance Your CX delivery with High-Quality Customer Service Outsourcing

Customer service is the key to business success. While top-notch customer service delivery you can turn your customers into brand loyalists, a few instances of poor customer service can make your customers jump the ship and opt for your competitors. It is an integral aspect of customer experience management, which is a major business differentiator.

As a state-of-the-art customer service outsourcing partner, we can help you deliver a superior customer experience that boosts customer retention and customer loyalty. Our personalized, empathy-rich customer support allows us to offer prompt and accurate solutions to your customers, improving their satisfaction rates. With us as your customer service outsourcing partner, you don't have to worry about poor CX, unresolved issues, delayed response, financial mismanagement, and customer attrition.

Industries We Serve


Healthcare
Healthcare

As a multilingual customer service outsourcing provider, we offer a wide range of customer support functions to our healthcare clients while adhering to industry compliances. We offer customer service via voice, email, chat, text and more such communication channels.

Telecom
Telecom

We offer omnichannel customer service in multiple languages to help our telecom clients deliver a superior customer experience and earn better customer loyalty.

Travel and Hospitality
Travel and Hospitality

As a well-known customer service outsourcing provider with vast experience in the travel and hospitality industry, we offer omnichannel customer service in multiple languages round the clock to ensure a superior CX delivery.

BFSI
BFSI

The BFSI sector needs to improve their customer experience management to better cater to their customers and members. We offer omnichannel and multilingual customer experience solutions to help them improve their customer service delivery and CSAT scores.

Retail & Ecommerce
Retail & Ecommerce

With a vast experience in the retail and ecommerce industry, we offer superior customer service via voice, email, chat, text, social media and much more in a variety of languages, ensuring a better customer experience delivery for our retail and ecommerce clients.

Utility and Energy
Utility and Energy

We cater to the customer experience management solution needs of the utility and energy sector through omnichannel customer service delivery round the clock in a variety of languages, ensuring better customer satisfaction and improving customer loyalty for our utility and energy clients.

Services We Offer


Dedicated and experienced
Customer Care/ Helpdesk

From BFSI to Utility sector, every sector has its unique customer service challenges. Our omnichannel and multilingual customer service and helpdesk solutions are specially designed to cater to the unique customer service needs of each industry.

Patient care & Member Support
Patient Care/ Member Support

As a leading outsourcing customer service provider in the healthcare sector, we offer superior patient care and member support via voice, chat, email, text and other communication channels while adhering to the industry regulations.

Complaint Management
Complaint Management

As a part of our customer service and customer engagement offerings we provide complaint management services to our clients. With our prompt service and high first contact resolution (FCR) rate, we turn the most negative experiences into positive ones.

Escalation Handling
Escalation Handling

We have experienced and knowledgeable agents who can efficiently handle an escalation and provide your customers with prompt and accurate solutions, ensuring a better customer experience.

Customer Retention
Customer Retention

Our prompt and high-quality personalized customer service ensures an exceptional CX delivery which results in greater customer satisfaction and loyalty, resulting in improved customer retention and increased revenues for your business.

Tech Support
Tech Support

We have certified engineers in our L1, L2 and L3 tech support teams. These tech support experts help us quickly resolve any tech-related issues or challenges your customers are facing while using your products or services.

Omnichannel Customer Support


Voice
Voice

We offer high-quality customer support via phone, ensuring a better customer engagement and satisfaction.

Email Support
Email Support

Our email support services help you to better engage with your customers while offering them in-depth answers to their queries.

Live Chat
Live Chat

Our tech-enabled live chat services improve customer engagement and customer satisfaction while also enhancing customer experience.

Social Media
Social Media

Our social media customer service allows our clients to promptly respond to customers and answer customer queries on various social media platforms.

We Would Be Happy To Provide You With More Information

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