First Party Debt Collection and Recovery Agency

Add A Vital Edge to your Account Receivable management Process

Improved Business Collection Through First Party Collection Services

Maintaining an in-house collection process can be a cumbersome process with a low success rate and challenges like the constant evolution of regulations and industry standards. That is why many financial institution, automotive, finTech and commercial industries today outsource their collection services to first party collection agencies who will work as an extension to their team and communicate with their customers in the company’s brand voice. It will allow them to:

1. Focus more on their core business.
2. Ensure that the collection process is in adherence to the regulations and industry standards
3. Ensure better customer service and satisfaction even in the final stages of the customer lifecycle.

With 20 years of experience providing collection services to its clients, Vital Solutions has deep domain knowledge, up-to-date knowledge of the regulations and industry standards, a nationwide license for performing collection as a first party collection agency. We have a proven track record of increasing your bottom line.

Our multichannel multilingual collection approach, along with our state-of-the-art technology and infrastructure, help us carry out debt collection operations under your name, ensuring professional representation of your company and timely assistance to your customers. In addition, as your first party debt collection agency, we can help you in different stages of Account receivable management. These include cure stage, early-stage collection, pre-change-off first party collection services, and much more, ensuring a high investment return.

Features and Benefits of First Party Collection Services

What Makes Vital Stand Out As A First-Party Collection Agency

Dedicated and experienced
Propriety Software And SSAM

Our proprietary software comes with a score and Skill-based Assignment Module (SSAM), allowing us to align the right customers with the right collectors based on the unique characteristics of the Account. As a result, it ensures more effective first-party collection.

Dedicated and experienced
Skip Tracing Technology To Increase RPC

Our skip tracing technology connects us to your previously “unreachable” customers, improves the effectiveness of automated letters, and boosts Right Party Contacts (“RPC”). When combined with first-contact-resolution (FCR), it helps us improve your bottom line.

Dedicated and experienced
Web-Based Payment Solutions

We offer dynamic self-cure and web-based payment solutions to your customers, enabling them to make quick and easy guaranteed payment, removing NSF’s and administration costs associated with payment handling.

Dedicated and experienced
Automated Letter Service

A vital part of our standard collection process includes sending automated notices to your delinquent account holders as warranted. As a first-party debt collection agency, we ensure that the language and tone of the letters carry a professional representation of your brand.

Dedicated and experienced
Quality Assurance And Compliances

Ensuring 100% quality assurance and compliance adherence in each communication is something we take pride in. As a 1st party debt collection agency, it helps us ensure that your Accounts receivable management is done according to regulatory standards and first party collection laws.

Dedicated and experienced
Experienced Multilingual Agents

Our team of experienced multilingual debt collection agents can quickly build a rapport with your customers while working as an extension of your team and ensure prompt and effective debt recovery.

We Would Be Happy To Provide You With More Information

First Party Collections