Every customer is a VIP at Vital. That’s the approach we employ to our customer care services. When a customer contacts us for support, our goal is to resolve their issues while leaving them with a feeling of being treated as a VIP; solidifying your brand image in the process. The experience stems from a combination of sympathy, empathy, patience, courtesy, active listening, professionalism and treating every customer as if they’re your most important customer. We work closely with you to establish boundaries of empowerment for our representatives, and management personnel, to resolve customer’s issues successfully on the very first call. Vital’s customer service representatives regularly score exceptionally well in post-service surveys and tenured front-line and management staff are keenly focused on maintaining this standard of excellence.