Result-oriented Third party collection services that combine skill with Technology
Most companies these days face several challenges while trying to recover their delinquent accounts. These include diminishing cash flow, shifting focus from your core operations, changing regulations, challenges in tracing the debtors, and much more. Sending those delinquent accounts to a third party collection agency compliant with the evolving regulations and the latest technology standards can relieve the burden from your staff so that they can focus on the core business.
Since 2002, Vital Solutions has earned a name as a compliant third party debt collection for our clients. Our expert, third party debt collectors help our clients recover their much-needed funds while treating their debtors and customers with respect.
We have a unique combination of stringent compliance, innovative Technology, top-tier data security, four-level quality assurance, thorough agent training, and a consultative collections approach. It helps us provide custom 3rd party debt collection and recovery solutions that deliver improved processes, reduced costs, increased cash flow, decreased bad debt write-offs, increased recoveries, and protection of your customer base. That is what makes us a preferred third-party debt collection agency for our clients.
What Makes Vital Stand Out As A Third-Party Collection Agency
With our unique proprietary software, Score and Skill-based Assignment Module (SSAM), it is possible to immediately segment and align your customers with the collectors who are best suited for the unique characteristics of the account, ensuring more effective resolution.
We have skip tracing technology to connect with your previously “unreachable” customers, improving the effectiveness of automated letters and increasing Right Party Contacts (“RPC”). In addition, our penchant for first-contact-resolution (FCR) helps to increase the bottom line.
We have dynamic self-cure and web-based payment solutions that enable your customers to quickly and easily make guaranteed payment, eliminating any NSF’s and administration costs associated with payment handling.
We have a team of experienced debt collection agents who have in-depth knowledge of 3rd party debt collection. Our multilingual agents can quickly build a rapport with your customers and ensure prompt and effective debt recovery.
We ensure 100% quality assurance and compliance adherence in each of our communications as a third party debt collection agency, ensuring that your accounts are collected as per the regulatory standards.
As part of our standard collection process, we send automated notices to the delinquent account holders as warranted.
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