Martha Bancroft |

A Detailed Insight on Fair Debt Collection Practices Act (FDCPA)

Debt collection is a comprehensive process. Financial organizations that collect and process...

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Martha Bancroft |

Why Is Customer Experience The Key to Scaling Revenue Growth?

There's nothing to be surprised about the customer experience being significant. Businesses that...

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Martha Bancroft |

Are You Taking the Right Approach When Transforming Healthcare CX?

Did you know that healthcare organizations and consumer businesses are fundamentally different?...

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Martha Bancroft |

How to Choose the Right Healthcare Revenue Cycle Management Partner?

The revenue cycle management process is one of the most challenging mechanisms for healthcare...

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Martha Bancroft |

Why is it Important to Choose a PCI DSS Certified Call Center?

The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and...

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Martha Bancroft |

Right Shore Call Center Outsourcing – Choose Right Location

Outsourcing non-core customer communication operations ranging from customer care to collection...

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Martha Bancroft |

Healthcare Providers: How to Improve Patient Collections

Enhancing patient collections is one of the essential components of effective revenue cycle...

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Martha Bancroft |

How Can Digital Debt Collection Drive Fintech Success?

The debt collection industry is transforming. However, many businesses are still catching up on the...

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Martha Bancroft |

Utilizing RPA in the Debt Collection Sector to Drive Value

Robotic process automation drives the efficiency and accuracy of specific tasks. They're taking RPA...

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Martha Bancroft |

Third-Party Debt Collection Makes More Sense for Credit Card Delinquencies

Credit card bills need to be cleared as quickly as possible. Failure to clear payment can lead to...

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