Martha Bancroft |

Trends That Make Digital Debt Collections a Necessity

Household debts are at an all-time high, delinquencies have skyrocketed, and more and more people...

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Martha Bancroft |

Shifting Demographics of Debt: Collection Practices to Recover Debt From Millennials

The millennial generation, which includes young people born between 1980 and 1995, is the largest...

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Daniele Cohen |

Is Your Third-party Debt Collection Partner Compatible with FDCPA? Find Out NOW!

Currently, consumers are up to their eyeballs in debt and often have multiple creditors knocking on...

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Martha Bancroft |

Differences Between First Party and Third Party Collection Services

Understanding the fundamental difference between first-party and third-party collection services...

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Martha Bancroft |

The Role of Empathy in the Debt Collection

Consumers think that empathy in debt collection is an essential aspect. But unfortunately, it's...

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Martha Bancroft |

A Detailed Insight on Fair Debt Collection Practices Act (FDCPA)

Debt collection is a comprehensive process. Financial organizations that collect and process...

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Martha Bancroft |

Why Is Customer Experience The Key to Scaling Revenue Growth?

There's nothing to be surprised about the customer experience being significant. Businesses that...

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Martha Bancroft |

Are You Taking the Right Approach When Transforming Healthcare CX?

Did you know that healthcare organizations and consumer businesses are fundamentally different?...

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Martha Bancroft |

How to Choose the Right Healthcare Revenue Cycle Management Partner?

The revenue cycle management process is one of the most challenging mechanisms for healthcare...

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Daniele Cohen |

Why is it Important to Choose a PCI DSS Certified Call Center?

The Payment Card Industry Data Security Standard (PCI DSS) is a widely accepted set of policies and...

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